Privacy Policy

Effective Date: 28/04/2025

At Hartwell Residence Ltd ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://hartwellresidence.co.uk/ (the "Site"), use our services, or interact with us in other ways. Please read this privacy policy carefully. By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: When you visit our website or fill out a lead form, you may provide us with personal information, such as:
  
  

1. Name
    

2. Email address
   
   

3. Phone number
   
   

4. Investment preferences and other details related to your business or investment interests.
   
   

• Usage Data: We may also collect information on how our website is accessed and used, such as:
  
  

1. Your IP address
   
   

2. Browser type
   
   

3. Device type
   
   

4. Pages visited on our site
   
   

5. Time and date of your visit
   
   

2. How We Use Your Information

We use the collected data for various purposes, including:

• To provide, operate, and maintain our website and services
  
  

• To personalise your experience on our site
  
  

• To communicate with you, such as responding to inquiries, providing support, and sending promotional offers (with your consent)
  
  

• To improve our website and services
  
  

• To monitor the usage and performance of our site
  
  

• To comply with legal obligations and enforce our terms and conditions
  
  

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• With Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as marketing agencies, customer support tools, or website analytics providers (e.g., Zoho CRM, Facebook Ads).
  
  

• For Legal Compliance: We may disclose your information if required to do so by law or if we believe that such action is necessary to:
  
  

1. Comply with a legal obligation
   
   

2. Protect and defend our rights or property
   
   

3. Prevent or investigate possible wrongdoing in connection with the website
   
   

4. Protect the personal safety of users of the site or the public
   
   

4. Data Security

We take the security of your personal information seriously and use reasonable measures to protect it from unauthorised access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons) to track the activity on our site and hold certain information. Cookies are small data files that are stored on your device to help improve your user experience.

• Essential Cookies: These cookies are necessary for the website to function and cannot be disabled in our system.
  
  

• Analytics Cookies: These cookies help us understand how visitors interact with our website, so we can improve it.
  
  

You can manage or disable cookies through your browser settings, but doing so may affect your experience on our website.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These may include:

• Right to Access: You have the right to request copies of your personal data.
  
  

• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  
  

• Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.
  
  

• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  
  

• Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
  
  

• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.
  
  

If you would like to exercise any of these rights, please contact us at info@hartwellresidence.co.uk or call 07741469324.

7. Links to Other Websites

Our website may contain links to other websites. If you click on a third-party link, you will be directed to that third-party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take appropriate action.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date. We encourage you to review this policy periodically for any updates. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or need to exercise your data protection rights, please contact us at:

• Email: info@hartwellresidence.co.uk
  
  

• Phone: 07741469324
  
  

Address: 71-75 Shelton Street, London, WC2H 9JQ